Refund policy
Returns
We want you to love your purchase. If you're not satisfied, you may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
To start a return, contact us at ksalem097@gmail.com or +1 (786) 301-3625 with your order number and the reason for the return. Once approved, we'll provide instructions for sending the item back.
Refunds
After we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect — in which case we'll cover the cost of return shipping and send a replacement or full refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging so we can quickly resolve the issue with a replacement or refund.
Free Gifts and Promotional Items
Free gifts, bonus items, or promotional add-ons included with a bundle or discount offer are not eligible for individual return or refund; only the paid item(s) in your order qualify.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before the order is processed for shipment. After this window, orders that have already shipped are subject to the standard return policy above.
Contact Us
Questions about your return? Reach us anytime at ksalem097@gmail.com or +1 (786) 301-3625.